Shipping Information

At Mytrenz, we aim to get your order to your doorstep as quickly and smoothly as possible! Below you’ll find everything you need to know about our processing times, delivery options, and shipping rates.

🚚 Order Processing Times

• Standard Processing: All orders are processed within 1–2 business days (excluding weekends and public holidays).

• Order Confirmation: Once your order is placed, you will receive an automated confirmation email.

• Shipping Notification: As soon as your items are packed and dispatched, we’ll send you a dispatch email featuring your tracking number.

> Note during peak seasons: Processing may take an extra 1–2 business days during major sales, holiday periods, or collection launches. We appreciate your patience!

📦 Shipping Options & Delivery Estimates

We offer both domestic and international shipping options:

Shipping 

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3 – 7 Business Days	FREE on orders over $[100]*($[10] for orders under$[100])*
Express Shipping	1 – 3 Business Days	$[15.00] Flat Rate

📍 Tracking Your Order

Once your package has been handed over to our delivery partner, you will receive a tracking link via email.

• Simply click the link in your email to view live updates on your parcel.

• Please allow 24–48 hours for tracking information to register on the carrier's portal.

⚠️ Important Shipping Details

Incorrect Shipping Address

Please double-check your shipping details at checkout! Mytrenz is not responsible for packages delivered to incorrect or incomplete addresses supplied by the customer. If you notice an error, please email us immediately at support@mytrenz.com — if the order hasn't shipped yet, we'll gladly update it for you.

Customs, Taxes & Import Duties (International Orders)

International packages may be subject to local import taxes, customs duties, or fees levied by the destination country. These charges are the sole responsibility of the customer. Mytrenz has no control over these fees and cannot predict what they may be.

Lost, Stolen, or Damaged Packages

While we partner with reliable delivery carriers, issues can occasionally happen during transit.

• If your item arrives damaged, please take photos and contact us within [7 days] of delivery.

• If your tracking indicates "Delivered" but you haven't received your package, please check around your property or with neighbors before contacting customer support.

❓ Have Questions?

If you have any questions about your delivery, feel free to reach out to our team:

• Email: support@mytrenz.com

• Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM